Call Center/Operations Manager

Coleman Research Group, Inc. – CRG (www.colemanrg.com) is an expert network service established in 2003 to manage the primary research needs of institutional investors across all industries globally. We connect buy-side analysts with an elite rolodex of industry experts (The Executive Forum) through telephone consultations, in-person meetings, and roundtable discussions. Executive Forum Members are leading industry executives, senior managers, operational and product experts, scientists, doctors, lawyers, and professionals.

With over 120 employees worldwide and offices in New York, London, Hong Kong and Beijing, Coleman Research Group serves over 170 institutions, with over 3,000 individual users worldwide. Our clients include 10 of the top 20 largest investment advisors, mutual funds, hedge funds, and private equity firms. By employing comprehensive recruiting and vetting techniques, along with our proprietary software, KnowledgeBroker®, Coleman Research Group makes a highly- targeted match between our clients and our experts

Position Summary:

Coleman Research Group is opening a satellite office based in Raleigh/Durham, NC and seeking a Call Center/Operations Manager. This is a wonderful opportunity to join a close-knit, fast-growing team. This position will report to the Director of Operations and be responsible for managing an outbound expert recruiting team and providing administrative support for the office, assist in the development of the operational systems, processes and policies in support of the operations goals while generating and implementing strategies to improve efficiencies.

Responsibilities Include:

• Assist in the hiring, orientation, training and coaching of the expert recruiting team
• Manage the day to day operations of team including scheduling, office policy and administrative responsibilities
• Responsible for production goals and quality control of team
• Manage and increase effectiveness of the team
• Work closely with various departments to identify and target quality experts for recruitment
• Managing additional tasks as required

Position Qualifications:

• 2+ years management experience
• Experience managing a satellite office
• Excellent communication skills, both verbal and written
• Excellent computer skills and proficient in Excel, Word & Outlook
• Demonstrated leadership and vision in managing staff groups and major projects or initiatives

• Excellent people manager, open to direction and +collaborative work style and commitment to get the job done
• Excellent interpersonal skills

Compensation Package:

Base salary range $35,000 - $40,000 based on experience plus monthly production incentive potential and annual bonus

An Equal Opportunity Employer